yeskite

Support

Help with yeskite, including Zoom, Google Calendar, and Gmail.

Contact us

Support is by email. There's no phone line or live chat yet.

To get an answer faster, include:

  • the email address you sign in with, or your workspace name,
  • what you were doing and what you expected to happen,
  • any error message, word for word, or a screenshot.

Never send us your password, or an API key or token for a connected account. We'll never ask for them.

Guides

  • Zoom: connect Zoom, how meetings are created, and how to remove the app.
  • Google Calendar and Gmail: block busy times, add calls to your calendar, and send emails from Gmail.

Common questions

Leads can see my funnel but can't book a call.
Bookings need Zoom. Go to Calendar → Availability and check that the Zoom box says Connected. If it asks you to reconnect, follow the Zoom troubleshooting steps.
A booking doesn't have a Zoom link yet.
It's still being created, usually within a minute. If it stays missing, select Retry meeting updates under Calendar → Availability.
My leads aren't getting confirmation or reminder emails.
Emails go out from your own email account, so connect Gmail or another provider under Calendar → Availability → Booking emails. See the Gmail guide.
Leads are booking times when I'm busy.
Connect Google Calendar and choose which calendars count as busy. See the Google Calendar guide. Outlook and Apple Calendar commitments have to be added as time off by hand.
A lead asked me to delete their details.
Open Leads in your dashboard and select the trash icon next to their name. That deletes the lead and their answers.
How do I delete my account?
Email passbyappsupport@gmail.com from the address you sign in with. We delete the workspace and everything in it within 30 days. See the Privacy Policy for what's deleted.

Report a security issue

Email passbyappsupport@gmail.com with "Security" in the subject. Please give us a chance to fix the issue before you share it publicly.

Policies